Athens, Ga. (Aug. 2024) — Team members of Legacy Village of Athens are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of Legacy Village of Athens, believes customer service is a major key to success. This program sets Legacy Village apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
About Legacy Village of Athens
About Legacy Village of Athens
Legacy Village of Athens, situated at 2040 Resurgence Dr, Watkinsville, is a
state-of-the-art senior living community housing assisted living and memory care residents. The community of 70 deluxe apartments offers
experienced caregivers, lively atmosphere and exceptional service.
Legacy Village at Athens has set the standard for senior housing and retirement services in Athens, Ga. and serves Oconee County and Clarke County area.
More information is available at 706-715-5532 or www.legacyathens.net.
Legacy Village at Athens part of a family of senior living communities throughout the eastern United States owned and/or operated by Legacy Senior Living, of Cleveland, Tenn. Legacy Senior Living specializes in offering independent living, assisted living, and Alzheimer’s care services. More information is available at legacysl.net.
Contact details
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- Christina Clevenger
- Director of Communications & Public Relations
- cclevenger@legacysl.net
- (423) 478-8070